Hayes and Co are seeking an experienced and motivated Gun Shop Manager to oversee the daily operations of our retail firearms business. This is a hands-on retail management role requiring strong customer service skills, a comprehensive understanding of firearms and associated products, and the ability to maintain compliance with all relevant Queensland and Australian firearms legislation.
The store is located within a busy rural precinct alongside cattle sale yards, a rural merchandise and country apparel store. This is a hands-on role suited to someone who enjoys working in a close-knit team.
Ideally, you are experienced in discussing optics, rifle setups, and associated hunting products. You will be required to assist customers over the phone, via email and messaging platforms, as well as picking and packing customer orders when required.
This role is ideal for someone who genuinely enjoys an outdoor and rural lifestyle and takes pride in working within an environment that reflects those passions and interests.
The successful applicant will lead by example in delivering exceptional customer service while ensuring all operational, administrative, and compliance requirements are met.
This is a full-time permanent position and may include some rostered Saturday work.
About Hayes & Co.
We are a proudly local, independent family-owned business, serving our local community with strong rural values and a genuine focus on customer service and relationships.
What we offer:
- Supportive and friendly team environment
- Strong community and rural industry connection
- Stable, long-term employment opportunity
- Varied and hands-on role
- Great working location within a busy rural precinct
Key Responsibilities:
• Provide exceptional customer service and product advice
• Manage day-to-day retail store operations
• Oversee point-of-sale transactions and cash handling
• Maintain accurate records and data entry requirements
• Ensure compliance with all firearms legislation, regulations, and store procedures
• Maintain legislative compliance with dealer obligations
• Assist customers with firearm, ammunition, and accessory enquiries
• Merchandise and replenish stock displays and retail counters
• Coordinate and maintain stock control processes
• Assist with social media promotions and general marketing activities
• Supervise and support retail team members
• Maintain a clean, organised and safe retail environment
• Liaise professionally with suppliers, customers, and regulatory bodies where required
Skills & Experience:
• Previous retail management or supervisory experience preferred
• Point of sale and retail administration experience
• Comprehensive understanding of firearms, ammunition, and associated products
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Strong organisational skills with the ability to multitask
• Computer and data entry skills
• Professional presentation and customer-focused attitude
Mandatory Requirements:
• Current Queensland Weapons Licence is essential
• Ability to comply with all applicable firearms legislation and licensing requirements
• Current driver’s licence preferred
• Ability to work rostered Saturdays
• References required upon application
Employment Conditions:
· Only applicants legally entitled to work in Australia will be considered.
Additional Details:
- Some Saturday work required on a rotating roster
- Immediate start available for the right applicant
If you’re looking for a hands-on role within a supportive local business and enjoy being part of the rural community, we’d love to hear from you. Please send your resume to opportunities@hayesandco.com.au
